This is considered the next strong step of ACB, reaffirming the bank's determination in comprehensive digital transformation applying AI and Robotics technologies.
Asia Commercial Joint Stock Bank (ACB) has just signed a cooperation agreement with FPT Information System Company (FPT IS) to deploy a chip-based citizen identity authentication solution - FPT.IDCheck and a solution to automate business processes. robot service - akaBot. This is considered the next strong step of ACB, reaffirming the Bank's determination in comprehensive digital transformation applying AI and Robotics technologies.
EXPERIENCE SAFELY IN DIGITAL SPACE
FPT.IDCheck solution is built on the basis of the chip-based citizen identity authentication application of the Ministry of Public Security, allowing to read and authenticate the chip-based citizen identification card data and face recognition with accuracy. absolutely 100%. ACB is the leading bank in the application of Digital Identity solutions, including ID check.
In fact, the bank has implemented methods such as eKYC or Video Call Face Identity, the additional implementation of FPT.IDCheck solution helps customer information to be automatically entered completely, quickly and accurately from information. stored in the chip of the citizen's identity, and at the same time this data is also compared with the data stored at the Ministry of Public Security, effectively preventing the forging of identity documents when transacting with the bank. The whole authentication process is made convenient for customers but at the same time strictly ensures security regulations in banking services.
In the first phase, ACB applies this solution for issuing credit cards entirely on ACB ONE digital bank and verifying when opening an account, opening a credit card at the distribution channel and will continuously expand the scope of application. for other occupations.
COMPREHENSIVE DIGITAL CONVERTER WITH AKABOT TECHNOLOGY HELP
At the same time, ACB also promotes the application of RPA - Robotic Process Automation technology, using robot technology to assist in automating repetitive tasks, helping to increase employee productivity and reduce errors. and optimize operational processes, towards the digitization of the entire process, completing the Digitalization phase at ACB.
The signing with FPT once again reaffirms ACB's determination in comprehensive digital transformation.
Mr. Tu Tien Phat, General Director of ACB shared: “In 2023, ACB plans to automate nearly 300 processes using robotics, and will expand to 1,400 processes by 2025, saving 1.4 million working hours of more than 2,000 employees throughout the system. We appreciate data analytics and technology will play an important role, helping to optimize labor productivity as well as reduce errors.”
To complete this plan, ACB chose FPT's akaBot solution - with outstanding advantages such as: integrated with technologies such as artificial intelligence (AI), intelligent data processing (IDP), helping ACB handle highly complex and constantly changing tasks according to the requirements of customers as well as banking operations. In particular, ACB focuses on giving priority to transactions with highly complex processes, many repetitive tasks, requiring accuracy such as: Credit approval process, Post control process, Scanning and grading process document…
On the side of FPT IS, Mr. Tran Dang Hoa, Chairman of the company also expected that with the cooperation with the Center for Research and Application of Population and Citizen Identity Data (RAR, C06), FPT.IDCheck would become An effective tool for ACB in particular and banks and financial institutions in general in ensuring accuracy, maximum security, and enhancing customer experience. In addition, with the support from virtual robots akaBot, ACB's services and activities will be greatly promoted thanks to the optimization in human resources, investment costs and operational time. make the leap in business.